Privacy Policy

1. Who we are

HypeOn-Voice ("we," "us," or "our") is an AI voice receptionist service operated by Hypeon.ai. This Privacy Policy explains how we handle your information when you use our website, request a demo, or use our live voice demo and AI assistant features.

2. Information we collect

• Contact and account information: name, email, phone number, company name, and similar details when you book a demo or sign up.
• Voice and call data-when you use our live demo or AI receptionist: voice audio, call recordings, and transcriptions of conversations.
• Usage and technical data: how you use our site (e.g. pages visited), IP address, browser type, and device information.

3. Live demo and voice calls

Our website offers a live demo where you can speak with an example AI receptionist. By using this feature:

• Your voice may be recorded and transcribed during the call.
• We use this data to provide and improve our AI assistant, train models (where permitted), and support quality and safety.
• We may use third-party services (e.g. voice/telephony providers) to deliver the demo; they process data according to their own policies and our agreements.

If you do not want your voice recorded or transcribed, do not use the live demo. You can contact us to ask about deletion of demo call data.

4. How we use your information

We use the information we collect to:

• Provide, operate, and improve our AI receptionist and related services.
• Process and follow up on demo requests and inquiries.
• Improve our AI models and voice features (including using anonymized or aggregated data where appropriate).
• Send service-related and, with your consent, marketing communications.
• Comply with legal obligations and protect our rights and safety.

5. Data retention

We retain your information only as long as needed for the purposes above or as required by law. Call recordings and transcripts may be kept for a limited period for quality, support, and improvement; you can request deletion of your data (see "Your rights" below).

6. Sharing and disclosure

We may share your information:

• With service providers that help us run our business (e.g. hosting, voice/telephony, analytics). They are contractually required to protect your data and use it only for the services they provide to us.
• When required by law or to protect our rights, safety, or property.
• In connection with a merger, sale, or acquisition of our business (with notice where required).

We do not sell your personal information to third parties for their marketing.

7. Security

We use technical and organizational measures to protect your data (e.g. encryption, access controls, secure infrastructure). No system is completely secure; we encourage you to use strong passwords and secure connections when interacting with our services.

8. Your rights

Depending on where you live, you may have the right to:

• Access-request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion-request deletion of your personal data, subject to legal and operational requirements.
• Opt-out: unsubscribe from marketing emails and, where applicable, object to or restrict certain processing.

To exercise these rights or ask questions, contact us using the details at the end of this policy. If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.

9. Cookies and tracking

Our website may use cookies and similar technologies for essential functionality, analytics, and improving your experience. You can manage cookie preferences in your browser. See our cookie banner or settings (if available) for more details.

10. Children

Our services are not directed at children under 13 (or 16 in the EEA). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it.

11. International transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards (e.g. standard contractual clauses) where required by law for such transfers.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. For material changes, we may notify you by email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact us

For privacy-related questions, to exercise your rights, or to report a concern, contact us at:

Hypeon.ai
Email: privacy@hypeon.ai / info@hypeon.ai
Website: voice.hypeon.ai